Shipping Policy
Effective September 30, 2026
Order processing
Most orders are processed within 2–3 business days. During product launches, holidays, or periods of unusually high order volume, processing may take up to 7 business days. Business days do not include weekends or federal holidays.
Preorder items will include an estimated shipping date on the applicable product page. If an unexpected delay affects your order, Raleigh Pickleball Co. will provide an updated estimate. Before shipment, you may request cancellation of a materially delayed item for a full refund.
Delivery estimates and tracking
Available shipping methods and estimated delivery times are shown at checkout. Delivery estimates begin after the carrier accepts the package and are not guaranteed. Once your order ships, we will send tracking information to the email address provided at checkout.
Please review your shipping address before submitting your order. Contact us as soon as possible if a correction is needed. We cannot guarantee that an address can be changed after an order enters fulfillment or is transferred to the carrier.
Damaged, lost, or missing packages
If an order arrives damaged or incomplete, contact us through the Contact page within 7 calendar days of delivery. Include your order number and clear photographs of the shipping package and affected item so we can evaluate the issue.
If tracking shows a package as delivered but it cannot be located, first check the delivery area, household members, neighbors, and the carrier’s delivery details. Then contact the carrier and Raleigh Pickleball Co. promptly. We will help review available tracking information and, when appropriate, assist with a carrier claim. Resolutions are determined from the carrier’s findings and the circumstances of the shipment.
Return Policy
30-day return window
Eligible products purchased directly from the Raleigh Pickleball Co. website may be returned within 30 calendar days of delivery. To qualify, products must be unused, unplayed, and returned in their original condition with the original packaging, accessories, and tags. Apparel must be unworn and unwashed. Paddle covers and other accessories must be unused.
Sale items remain eligible unless they were clearly identified as final sale before purchase. Products purchased from another retailer must be returned through that retailer under its policy.
Starting a return
- Contact us through the Contact page within the return period.
- Include your order number, the item you want to return, and the reason for the return.
- Wait for return authorization and shipping instructions before sending the item.
Returns sent without authorization may be delayed or refused. Please use a trackable shipping method and retain the shipping receipt until the return is completed.
Return shipping and fees
For preference-based returns, including a change of mind or ordering the wrong item, the customer is responsible for return shipping. Raleigh Pickleball Co. will provide or reimburse reasonable standard return shipping when the item is defective, arrives damaged, or is not the item ordered.
We do not charge a restocking fee for eligible returns. Original outbound shipping charges are nonrefundable for preference-based returns. If the return results from a defective, damaged, or incorrect item, the original standard shipping charge will also be refunded.
Inspection and refunds
We will inspect the returned product after it arrives. Approved refunds are issued to the original payment method within 7 business days after inspection. Your bank or card issuer may require additional time to post the refund.
If a returned product does not meet the eligibility requirements, we will contact you before taking further action.
Defective products and warranty claims
Manufacturing defects discovered outside the 30-day return window may qualify under our 6-Month Limited Warranty. Warranty claims follow the coverage and claim instructions stated on that page.
Order cancellations
Contact us promptly if you need to cancel an order. We will make a reasonable effort to cancel orders that have not entered fulfillment. Orders already processed or shipped must follow the return process above.
Questions
For shipping or return assistance, use our Contact page. Please include your order number so we can help efficiently.